Customer service that answers every call
Customers should always come first—getting the answers they need and attention they deserve right away. UC Wireless' wireless solutions for retail locations allow store managers and employees to stay in constant touch while on the sales floor, so customers get the service and satisfaction they deserve.
Our retail focused solutions go way beyond the capabilities of paging systems, cordless phones, and two-way radios – offering small to large retailers an enterprise phone system to meet growing needs. Our intuitive, cost-effective solutions move with you, so you can perform your job faster and more effectively from anywhere in the store.
If you’re looking for new ways to boost productivity, customer service, and your bottom line—trust UC Wireless with Spectralink to deliver a cost effective wireless phone system built for busy retail environments.
A warm Linkyfi welcome for your customers
Linkyfi Platform used in a shopping mall allows you to warmly welcome every single client that visits your business.
The personalized message displayed on the phone screen may include not only a standard Hello, but also information about current promotions, sales, events or other activities that take place in your shopping mall. Linkyfi may also be used to navigate your client to a selected destination, e.g. via Linkyfi, a client informs you, by choosing an appropriate category, that they are looking for a pair of shoes, in return Linkyfi prepares for them a personalized path around your facility including all shoe shops. Additionally, during the search for shoes, you may send your clients, in form of push messages, information about discounts on shoes available at the shops they are passing by (Event-Based Marketing option) or other information they may be intrested in. After the shopping, Linkyfi may navigate the client to their car, using the shortest path possible.
All these functionalities let you establish direct contact with every single client, speed up their decision-making process by presenting an offer tailored to clients’ current needs as well as enhance the attractiveness of your business.
Improved customer service and satisfaction
Customers receive direct and immediate access, reducing hold times. Employees are more responsive and proactive using Spectralink wireless phones with onboard, optional barcode scanner for inventory and price checks.
Better productivity storewide
Inventory control improves through direct communication with stockers and suppliers, who respond immediately to merchandise calls. Managers can remain on the sales floor to address customer requests and security issues.
Made for the retail environment
Lightweight, durable, easy-to-use handsets offer clear communication even in loud environments, plus systems leverage existing technology including the facility’s PBX and Wi-Fi infrastructure.
Management communicates in real time
Store managers can more readily be reached by district management and use two-way text messaging to access current information on store performance and inventory.
UC Wireless Solutions for the Retail Market
- Spok® Fusion
- Spectralink Kirk
- Spectralink Wi-Fi (84XX) especially with product integration
- Ruckus Wireless (Wi-Fi) Network Solutions
So you need Wi-Fi?
You simply have to view these videos to understand how UC-Wireless will fix your Wi-Fi for good!